Alibet FAQ — Complete Player Guide

Alibet requires KYC verification before processing your first withdrawal. Accepted documents include your Malaysian MyKad (front and back), a valid passport, or another government-issued photo ID clearly showing your full name and date of birth. For proof of address, a recent utility bill, bank statement, or Telco bill issued within the last 3 months is acceptable.

In most cases, Alibet completes KYC document reviews within 24 hours of submission. During peak periods it may take up to 48 hours. You will be notified by email once your account is verified. If additional documents are required, our support team will contact you directly via live chat or email.

No. Alibet strictly enforces a one-account-per-player policy. Duplicate accounts — whether created under the same or different personal details — will result in all associated accounts being suspended and balances forfeited. If you have lost access to your existing account, please contact live support rather than creating a new one.

Click the Forgot Password link on the Alibet login page and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. For further assistance, our 24/7 live chat team can verify your identity and help restore account access securely.

Contact our live chat or email support at [email protected] to request account closure. Once your request is received, we will confirm your identity and process the closure. Any verified balance will be returned to your registered withdrawal method. If you are closing your account due to gambling concerns, we can also arrange a self-exclusion instead — please let our team know.

Log in to your Alibet account and navigate to the Deposit section. Select Touch 'n Go eWallet from the payment method list, enter the amount you wish to deposit (minimum RM 30), and confirm. You will be redirected to the Touch 'n Go eWallet app or web interface to authorise the payment. Funds are credited to your Alibet account instantly upon successful authorisation.

The minimum deposit at Alibet is RM 30 for most Malaysian payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Minimum amounts for bank transfers via Maybank, CIMB, Public Bank, and Hong Leong may vary slightly. Cryptocurrency deposits have a separate minimum equivalent to approximately RM 50 in BTC, ETH, or USDT.

Most Alibet withdrawals to Touch 'n Go eWallet, Boost, and DuitNow are processed within 5 to 30 minutes of approval. Bank transfers via FPX, Maybank, CIMB, Public Bank, and Hong Leong typically take between 1 and 24 hours depending on the bank's processing schedule. Cryptocurrency withdrawals are usually completed within 1 hour. All withdrawals require completed KYC verification.

Alibet does not charge platform fees on deposits or standard withdrawals. However, your payment provider — such as your bank or e-wallet operator — may apply its own transaction charges, particularly for interbank transfers. Cryptocurrency withdrawals may incur network gas fees, which are deducted from the transferred amount. These third-party charges are outside Alibet's control.

Alibet applies a same-method withdrawal policy as a standard anti-money laundering measure. Withdrawals must generally be returned to the payment method originally used to fund your account. If your original payment method is no longer available, contact our support team. After completing additional verification, we can assess alternative withdrawal arrangements on a case-by-case basis.

Alibet offers a wide library of online slot games from leading software providers, covering classic 3-reel slots, modern 5-reel video slots, Megaways titles, and progressive jackpot games. Popular categories include Asian-themed slots, high-volatility adventure slots, and branded titles. All games are available in demo mode before committing real MYR funds, so you can explore before playing for real.

RTP stands for Return to Player — a percentage indicating the theoretical long-term payout rate of a game. For example, a slot with 96% RTP returns RM 96 for every RM 100 wagered on average over millions of spins. Alibet only features games from certified providers whose RTP figures are independently audited. You can check individual game RTP in the game information panel before playing.

Yes. Alibet provides live in-play football betting across a wide range of competitions, including Liga Super Malaysia, the English Premier League, Champions League, and other major tournaments. Markets include match result, Asian handicap, over/under goals, correct score, and first goalscorer. Live odds update in real time throughout the match, and you can follow games via the live statistics tracker on the Platform.

Alibet is fully optimised for mobile browsers on both Android and iOS devices. The Platform loads quickly on standard Malaysian 4G and 5G networks and adjusts to any screen size. All features — including live betting, casino games, deposits, withdrawals, and account settings — are accessible via mobile without needing to download a separate app. Simply visit alibet.cam in your mobile browser.

Alibet's live casino section features real-time games streamed from professional studios with live dealers. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and Live Sic Bo — all popular among Malaysian players. Multiple table variants and stake levels are available to suit both casual players and those who prefer higher-limit sessions. English-speaking dealers are available on most tables.

New Alibet players are eligible for a welcome bonus on their first deposit. The bonus amount and percentage match are displayed on the active promotions page at the time of registration. To claim it, opt in during the deposit process. All welcome bonuses are subject to wagering requirements — the specific rollover multiplier and eligible games are stated clearly on the promotion page before you claim.

Wagering requirements (also called rollover requirements) specify how many times you must bet a bonus amount before the resulting winnings become withdrawable. For example, a RM 100 bonus with a 20x wagering requirement means you need to place a total of RM 2,000 in eligible bets before withdrawing. At Alibet, the exact multiplier for each promotion is always shown on the relevant offer page before you claim.

Yes. All Alibet bonuses carry an expiry period, which is displayed on each promotion's terms. If you do not complete the wagering requirements within the stated timeframe, the bonus and any associated winnings will be removed from your account automatically. The expiry countdown typically begins from the date the bonus is credited, not from the date of registration.

Alibet operates an ongoing loyalty programme that rewards consistent play across sports betting, live casino, and slots. Players accumulate points with every qualifying wager, which can be exchanged for bonus credits or other rewards. Higher activity levels unlock access to exclusive promotions, personalised offers, faster withdrawal processing, and dedicated account management. Full programme details are available in the Promotions section after login.

Alibet operates under an international gaming licence, which requires the Platform to meet standards for game fairness, financial integrity, player protection, and anti-money laundering compliance. All casino games available on Alibet are supplied by certified software providers whose random number generators are independently audited. Players are encouraged to review our Terms and Conditions for full details on our regulatory standing.

The minimum age to register and play on Alibet is 21 years. This is a firm, non-negotiable policy enforced through our KYC verification process. Any account found to belong to a player under 21 will be immediately and permanently closed. Winnings generated on underage accounts are voided. If you are unsure about a younger family member accessing the Platform, please activate parental controls on your shared devices.

Log in to your Alibet account and go to Account Settings, then select Responsible Gambling. From there you can set daily, weekly, or monthly deposit limits, activate a cooling-off period, or request full self-exclusion for 6 months, 1 year, 3 years, or indefinitely. All restrictions take effect immediately. Deposit limit increases require a 7-day cooling period. You can also contact our 24/7 live chat team to activate any restriction instantly.

If you or someone you know is struggling with gambling, several free support resources are available. In Malaysia, Talian Kasih operates a confidential helpline at 15999, available 24 hours a day. Internationally, GamCare provides trained counselling and a structured self-help programme accessible to players in Malaysia. Gamblers Anonymous also offers peer support meetings online. Alibet's own support team can refer players to these organisations at any time via live chat. For more detail, visit our Responsible Gambling page.

Alibet uses TLS/SSL encryption on all data transmitted between your device and the Platform. Sensitive data — including KYC documents and payment details — is stored using AES-256 encryption. We never sell your personal data to third parties. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis. For full details, please read our Privacy Policy.