Responsible Gambling at Alibet

Gambling should be an enjoyable form of entertainment — nothing more. At Alibet, we provide every Malaysian player with the tools, information, and support needed to keep their play within healthy limits. This page explains how to use those tools and where to turn if you need help.

21+ Only — No Exceptions Self-Exclusion Available 24/7 Deposit Limits — Set Anytime

Gambling is Entertainment,
Not a Financial Strategy

Alibet is built on the belief that every player deserves a safe, controlled, and genuinely enjoyable experience. Sports betting on Liga Super Malaysia or EPL fixtures, a session of live casino, or a few rounds on the slots — whatever you enjoy, it should always stay within comfortable limits. The moment gambling starts feeling like an obligation or a way to recover losses, something has shifted, and we want to help you recognise that early.

Our responsible gambling programme is not a regulatory checkbox. We actively monitor gameplay patterns across all accounts and intervene when we see indicators of distress — even if you have not asked for help. We also make all our player tools available in plain English, directly within your account, around the clock.

Alibet is strictly a 21+ platform. We enforce this without exception. Every account is subject to KYC age verification, and any account found to belong to a player under 21 years of age will be permanently closed, with all balances handled in accordance with our regulatory obligations.

The Alibet Pledge to Malaysian Players

We commit to providing clear, accessible responsible gambling tools on every account. We commit to age-gating every registration. We commit to monitoring play for harm indicators and reaching out proactively. We commit to processing self-exclusion requests within 24 hours — no delays, no friction. And we commit to directing any player who needs more support to the right resources, free of charge and without judgment.

No Third-Party Data Sales 24/7 Support Team Instant Account Restrictions

Tools Available to Every Alibet Player

All of the following tools are free, available 24/7, and can be activated instantly from your account settings or by contacting our live chat team.

Deposit Limits

Set a daily, weekly, or monthly deposit cap in Malaysian Ringgit (MYR) directly from your account settings. Once set, the limit takes effect immediately. Increases to deposit limits require a 7-day cooling period before they apply — reductions take effect instantly.

Session Time Limits

Define how long a single gaming session can last before the Platform prompts you to take a break. You can set limits by the hour. When your session limit is reached, you will receive a clear on-screen notification. You can also enable a mandatory break period before your next session begins.

Loss Limits

Cap the total amount you can lose within a defined period. If your losses reach the limit you have set, your account will be automatically restricted from placing further bets until the period resets. This tool is particularly useful for players who want a firm budget ceiling, not just a deposit floor.

Cooling-Off Periods

Take a short break from the Platform without permanently closing your account. Cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cooling-off period, you cannot log in or place any bets. The period cannot be cancelled once activated — it must run its course.

Self-Exclusion

Self-exclusion is the most robust player protection tool we offer. You can request a self-exclusion period of 6 months, 1 year, 3 years, or indefinitely. Exclusions are processed within 24 hours and cannot be reversed until the stated period has passed and a formal re-activation request is reviewed. Any remaining balance is returned to your verified withdrawal method.

Reality Check Notifications

Enable periodic on-screen reminders showing how long you have been playing in your current session and your net win/loss position. These reality check prompts can be set to appear every 15, 30, or 60 minutes. They are a simple but effective way to stay aware of how time and money are tracking during a session.

How to activate any of these tools: Log in to your Alibet account, navigate to Account Settings > Responsible Gambling, and select the tool you wish to use. Alternatively, our live chat team can activate any restriction instantly on your behalf — any time of day or night.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment. If several of these ring true for you — or for someone you know — it may be time to seek support.

Chasing losses — Continuing to gamble after losing in an effort to "win back" money, often increasing bet sizes to do so.
Gambling with money you cannot afford to lose — Using funds meant for rent, groceries, FPX bill payments, or other essential expenses.
Lying about your gambling — Hiding the amount of time or money spent on gambling from family members or friends.
Feeling unable to stop — Unsuccessful attempts to cut back or take breaks from gambling, even when you intended to.
Gambling as an emotional escape — Using the Platform to cope with stress, anxiety, depression, or problems at work or at home.
Neglecting responsibilities — Missing work, family commitments, or social obligations due to time spent gambling.
Borrowing money to gamble — Taking loans, using credit cards, or asking others for money specifically to fund gambling activity.

Quick Check-In Questions

Ask yourself the following questions honestly. There are no right or wrong answers here — this is purely for your own reflection. If you find yourself answering "yes" to three or more, consider activating a cooling-off period or reaching out for support.

Have you ever spent more money gambling than you originally planned to in a single session?
Have you gambled to try to recover money you had previously lost?
Has anyone close to you expressed concern about how much time or money you spend gambling?
Have you ever felt anxious, irritable, or restless when not gambling or when trying to cut back?
Have you ever borrowed money or sold something to fund your gambling?
Do you find it difficult to walk away from the Platform after a losing run?
Has gambling ever interfered with your work, studies, or personal relationships?

If you answered yes to three or more questions, please consider activating a cooling-off period or contacting our support team. You are not alone — support is available at no cost and without judgment.

How to Self-Exclude

Requesting a self-exclusion on Alibet is straightforward and takes only a few minutes. Once submitted, it cannot be reversed until your chosen period expires and a formal reinstatement review is completed.

Log in to your Alibet account

Access the Platform as normal and navigate to your account dashboard.

Go to Account Settings

Select "Responsible Gambling" from the Account Settings menu. All player protection tools are listed here.

Choose your exclusion period

Select from 6 months, 1 year, 3 years, or indefinite exclusion. Choose the period that feels right for your situation.

Confirm your request

Submit the request. Alibet will process your self-exclusion within 24 hours. You will receive an email confirmation once it is active.

Your balance is returned

Any verified balance remaining in your account will be returned to your registered withdrawal method during the exclusion processing period.

Prefer to speak to someone? Our live chat team can initiate a self-exclusion on your behalf immediately — 24 hours a day, 7 days a week. You do not need to navigate account settings yourself.

Support Resources

Talian Kasih

Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides free, confidential counselling and referral services for individuals experiencing social problems including gambling-related distress.

Available 24 hours a day, 7 days a week. Malaysian callers can reach the service at:

15999
GamCare

GamCare is a leading international provider of support, advice, and free counselling for people affected by problem gambling. Their trained advisers are available online and by phone for players anywhere in the world, including Malaysia.

GamCare also offers a structured self-help programme and peer support community for those who prefer to work through recovery independently.

GamCare — gamcare.org.uk
Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover. Meetings are available internationally, with online options accessible to players in Kuala Lumpur, Penang, Johor Bahru, and beyond.

gamblersanonymous.org
Alibet Live Support

Our own responsible gambling support team is trained to assist with account restrictions, referrals to external services, and any welfare concerns. Contact us directly through the Platform's live chat — available around the clock, every day of the year.

Alternatively, email us and include "Responsible Gambling" in the subject line:

[email protected]

Strict 21+ Enforcement

The Alibet Platform is available to players aged 21 years and above only. This is a firm, non-negotiable requirement enforced at every stage of the registration and verification process. Underage gambling is a serious issue, and Alibet takes a zero-tolerance approach.

Every account must complete KYC identity verification before withdrawals are processed. Acceptable documents include a valid Malaysian MyKad, passport, or other government-issued photo identification clearly showing your date of birth. We may request these documents at any time, including during the registration process.

Protecting Young People in Your Household

If you share a device or home network with anyone under the age of 21, we strongly encourage you to take additional protective steps:

A
Log out after every session

Never leave your Alibet account open on a shared device, even briefly.

B
Use parental control software

Tools such as Net Nanny, Kaspersky Safe Kids, or built-in iOS/Android parental controls can block access to gambling sites on shared devices.

C
Keep credentials private

Never share your Alibet username or password with anyone, including family members.

For players aged 21 and above only

Play on Alibet — Play Responsibly

Alibet is designed to be a platform you can trust. Whether you are here for live football betting on Liga Super Malaysia fixtures, EPL markets, or live casino — every session should stay fun, controlled, and within your means.

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Need help right now? Contact Talian Kasih: 15999  |  GamCare: gamcare.org.uk  |  Alibet Live Chat: available 24/7. Alibet operates under international gaming licence. 21+ only. Play responsibly.